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Member Service Representative

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Type of Work: Full Time
Salary Range:$25.55 To 29.36 Hourly
Primary Purpose



The Member Service Representative - Cash (MSR - Cash) is a key position in the branch providing routine cash financial transaction through exemplary member service. The MSR - Cash is usually the primary point of contact for existing and new members and can foster relationships through service excellence and broad product knowledge.



Key Accountabilities



Member Service:

Processes wide range of cash financial transactions while offering a suite of deposit products.
Is knowledgeable in all Northern Savings Credit Union financial products and services to enable referrals to Financial Services Representatives, retail and Business Services, wealth management and insurance (life, property and casualty).
Takes ownership of member issues and complaints, resolving and referring as appropriate.
Presents a professional image to members and internal customers (other staff).
Continually markets the benefits of membership to non-members to grow the member base.
Other duties may be assigned periodically.


Employee Engagement:

Engages in positive internal customer interactions which support a positive, respectful workplace that promotes team success.
Collaborates with staff in addressing services issues and member concerns.
Fosters a culture consistent with the credit union’s values and service philosophy.
Actively participates in team meetings.


Operational Effectiveness:

Has excellent knowledge of processes and procedures that apply to the MSR role.
Identifies process improvements and escalates to supervisor.
Ensures that all interactions with members and fellow staff are completed in a professional and timely manner.


Risk Management and Financial Health:

Meets compliance, confidentiality and regulatory requirements and abides by management policy and branch procedures.
Understands authorities with respect to overrides, waiving service charge and negotiable items custodial duties.
Maintains cash limits and combinations in accordance with Northern Savings policies and procedures.


Minimum Qualifications:



Education:

High School diploma is a requirement.
Completion of post-secondary education is an asset.
Completion of CUSOURCE and/or CU Training courses related to this position is an asset.


Experience:

Previous sales and service experience is required.
Previous financial services experience is an asset.


Skills:

Demonstrated sales and service skills.
Broad knowledge of products and services required.
Ability to prioritize, organize work within time constraints, under pressure and competing priorities.
Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality.
Working knowledge, skills and experience in Microsoft Office.
City or Town: Daajing Giids

Document Link:
Contact:
Phone: 250-628-0356
Contact Name: Jessie Suroysuroy
Email: jessiesuroysuroy@northsave.com
Member Service Representative

Business Account Manager

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Type of Work: Part Time
The Business Account Manager is a key position in the branch providing business financial solutions and exemplary member service. This role is the primary point of contact to a portfolio of members whose basic business needs expand both the lending and investment spectrum. The Business Account Manager also demonstrates strong relationship management and business development skills in order to bring new business members to Northern Savings Credit Union.



The Business Account Manager is to demonstrate positive and professional leadership within the Credit Union and externally in the community. The Business Account Manager collaborates with the employees of Business Services to achieve their maximum potential and produce results in the best interest of the credit union while respecting and delivering the needs of members.



Key Accountabilities



Knowledge of Market and Industry:

Maintains knowledge of business market with regards to services, products, rates, and fees.
Maintains knowledge of current market activity locally and nationally in order to identify opportunities for Northern Savings.
Maintains knowledge of economic factors and implications for the business line.
Maintains awareness of competition in the market.
Develops and fosters key relationships within the credit union system and with key Northern Savings partners.


Member Service:

Responsible for the delivery of products and services to achieve exemplary member service for existing and new business members.
Identifies product needs and services which would enhance the business member’s financial relationship with the Credit Union and/or amendments to existing products and services.
Ensures professional image of unit to members and internal customers.
Advises Manager, Business Services on challenges in delivery of products and services to maximize member service and on changing member needs and expectations.
Continually markets the benefits of membership to non-members to grow the membership.


Employee Engagement

Contributes to a positive capable team to meet the mandate of the business unit.
Collaborates with staff in addressing services issues and member concerns.
Provides mentoring to enhance employee performance.
Fosters a culture consistent with the credit union’s values and service philosophy.
Collaborates with management team colleagues and with corporate office staff and leaders.




Operational Effectiveness:

Provides for effective functioning of the business line and attaining stated objectives.
Identifies process improvements and works with Manager, Business Services to develop solutions.
Builds relationships with existing members and clients, networks with external business organizations and individuals to generate referrals and solicit new business.


Risk Management and Financial Health:

Contributes to profitability of the business unit through product sales that fall within prescribed pricing guidelines.
Provides referrals to other business units, i.e. insurance, retail services, financial advisory services.
Ensures operations meet compliance and regulatory requirements as well as abiding by corporate level policy.
Adheres to delegated lending limits.
Proactively identifies inherent risk to products and operations and implements appropriate risk responses to mitigate to acceptable tolerance.
Monitors accounts with a higher risk profile, develop plans to mitigate risk for Northern Savings.


Minimum Qualifications:



Education:

Completion of post-secondary education is required.
Completion of sales and service training required.
Completion of business credit lending program is required.


Experience:

Previous business lending experience required.
Previous retail lending experience preferred.
Previous financial services experience is required.
Extensive credit background and experience in evaluating all aspects of credit decisions, including risk, at a corporate level.


Skills:

Business acumen and understanding of demands of running a business.
Demonstrated sales and service skills.
Experience in research and negotiation is an asset.
Expert financial system knowledge and skills required.
Expert knowledge of business lending products and services required.
Expert knowledge of Credit Risk policy is required.
Ability to prioritize, organize work within time constraints, under pressure and competing priorities.
Ability to communicate and liaise professionally with all members, potential customers and co-workers while maintaining confidentiality.
Excellent written and verbal English communication skills.
Working knowledge, skills and experience in Microsoft Office.


Travel is a requirement of this position.
City or Town: Island Wide

Document Link:
Contact:
Phone: 250-628-0356
Contact Name: Jessie Suroysuroy
Email: jessiesuroysuroy@northsave.com
Business Account Manager

2004 Volvo VHD64B Plow/Dump Truck

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GVWR/PNBV: 26,644KG / 58,740LBS Engine Model: D12-395 2100RPM Transmission: RTO-16908LL, 10 SpeedG0195383 Front Axle: 20,000lb – AVF03143230 Rear Axle First: RT40-160/MT40-16X 40 – AVA03203418 Rear Axle Second: RT40-160/ 4.300 – AVA03203447. $22,500 Call Coltan at (250) 626-3833 or email office@massetservices.com
Selling Options:
City or Town: Masset
Price: 22,500
Contact:
Phone: (250) 626-3833
Contact Name: Coltan
Email: office@massetservices.com
2004 Volvo VHD64B Plow/Dump Truck

1982 John Deere 850D

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Enclosed Cab, 154“wide angle blade with dual tilt, 22” single grouser track shoes, drawbar. $24,500 Call Coltan at (250) 626-3833 or email office@massetservices.com
Selling Options:
City or Town: Masset
Price: 24,500
Contact:
Phone: (250) 626-3833
Contact Name: Coltan
Email: office@massetservices.com
1982 John Deere 850D

Budget Rental at Sandspit Airport is Hiring!

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Type of Work: Full Time
Counter Person: Customer service, reservations, rental contracts. Position is 5 days a week,12pm-4:30pm-working with plane arrival times. Starting wage: $20p/h depending on experience.
Serviceperson: Maintains and cleans cars. Driver’s license required. Position is 5 days a week, 11:30am-4:30pm. Starting wage: $20p/h depending on experience.
Send resume to Carol Wagner @ yvp@haidagwaii.ca or call 250-637-5688
City or Town: Sandspit

Document Link:
Contact:
Phone: 250-637-5688
Contact Name: Carol Wagner
Email: yzpbudget@haidagwaii.ca
Budget Rental at Sandspit Airport is Hiring!

Full time Financial Service Representative for Daajing Giids

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Type of Work: Full Time
Northern Savings Credit Union has 2 opening for a Full time Financial Service Representative for our Daajing Giids and Masset branch.
Minimum Qualifications: Education: Secondary School Diploma required.
Completion of post-secondary education is an asset. Experience: Previous sales, service, and financial services experience is preferred. Skills:
Demonstrated sales skills and knowledge of products and services required.
Ability to prioritize, organize work within time constraints and under pressure. Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality. Working knowledge, skills and experience in Microsoft Office. Hourly Rate: $27.86 - $32.05
Apply online: www.northsave.com/AboutUs/Careers
Jessie Suroysuroy (He/Him) | Human Resources Coordinator | Northern Savings Credit Union phone: 250.628.0354 | ext.1354 | email: jessiesuroysuroy@northsave.com
City or Town: Daajing Giids
www.northsave.com/about/careers
Document Link:
Contact:
Phone: 250-628-0354
Contact Name: Jessie Suroysuroy
Email: jessiesuroysuroy@northsave.com
Full time Financial Service Representative for Daajing Giids

2011 Jayco 320 RLDS Travel Trailer

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2011 Jayco Eagle travel trailer with 2 drop outs. Fully equipped, pots, pans, dishes, and bedding. Ready to go on an adventure. A1 condition, non smoking, no pets.
Located in Sandspit
Selling Options:
City or Town: Sandspit
Price: 26,000
Contact:
Phone: 2506371831
Contact Name: Carol Wagner
Email: anncarolwagner@msn.com
2011 Jayco 320 RLDS Travel Trailer

Camper Trailer 2022 Model “Sunset’-Possible Live-In w/Pad Re

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34“x8” with a 14” slide out. Purchased from dealer Jan 2023, unit fully equipped with king size bed, kitchen includes propane stoveoven, an electric furnace, thermostat control, propane heating. Unit designed for travel, with dual wheel trailer assembly. There is the possibility of Live-in with pad rental.
Asking $70,000 Call Bob (250) 637 1168
Selling Options:
City or Town: Daajing Giids
Price: 70,000
Contact:
Phone: 250-637-1168
Contact Name: Bob Stratton
Email: stratton@haidagwaii.net
nopic

Public Works Maintenance 1

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Type of Work: Full Time
Village of Masset is seeking an experienced, energetic, and motivated individual to fill the position of Public Works Maintenance 1

Reporting to the Public Works Superintendent of the Village of Masset, the successful applicant will be responsible for duties such as:

- Mowing and trimming all Village parks and boulevards & snow-clearing
- Operate and conduct routine maintenance on equipment and tools as required
- Assist in all areas of the Village maintenance program as required
(including sewer, water, and airport requirements)
- Building maintenance (light repairs like painting & cleaning)
- On-the-job training (work towards obtaining a Certification in Water Distribution I, Wastewater Collection 1, or Water Treatment 1)
- Road repairs.
- Other duties as assigned

Qualifications:
- Grade 12 or equivalent
- Valid class 5 driver’s license (driver abstract required)
- Working knowledge of various tools & equipment used for the position
- WHMIS training an asset – will be required to take it if not already taken
- Working independently and as part of a team is essential.
- First aid - will be required to take it if not already taken
- Work in all weather conditions. Able to sit, stand, kneel, lift for extended periods.


The Village of Masset offers a comprehensive salary of $27.25/hr. and benefits package for this full-time, 40-hour / week position, with overtime when required. The position will be subject to the CUPE Local 105-03 Collective Agreement.


Applicants are invited to submit a cover letter and resume with three references by April 25th, 2024, at 2:00 PM. Applications can be dropped off, mailed, or emailed to: admin@masset.ca Village of Masset – “Public Works Maintenance 1”
P.O. Box 68 1686 Main St.
Masset, BC V0T 1M0

All applicants are thanked for their interest. However, only those selected for an interview will be contacted.
City or Town: Masset

Document Link:
Contact:
Phone: Drop off, mail/email
Contact Name: Lianne
Email: admin@masset.ca
Public Works Maintenance 1




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